Terms of service

Updated:  1/11/2022

Okapi Reusables, LLC is a reusable foodware company that provides a cup borrowing system (“Service”) to food service providers (“Providers”) and their customers (“Customers”).  We own a fleet of reusable cups and lids that are provided to a participating network of restaurants and cafes.  Our goal is to offer a convenient alternative to single-use takeout waste.  

Okapi Reusables owns and operates this website (“Site” - www.okapi-reusables.com) and our Okapi Reusables mobile app (“App”).  Your use of the Site and App constitutes your agreement to be bound by these terms as well as our Privacy Policy (www.okapi-reusables.com/privacy-policy).

Proper use 

A credit card is required during account creation.  You represent and warrant that you are over 13 years of age, and authorized to use the payment method submitted with the App, and that the information you provide is correct.

You agree to use the App to scan the QR codes displayed at the cafe each time you borrow a cup, and each time you return a cup.  

You agree to proper use of the reusable cups and reusable lids.  Minor wear and tear is expected, but if there is significant damage to the cups or lids, we reserve the right to deem the cup “lost” and charge the Lost Cup Fee to offset the replacement cost.

Okapi Reusables reserves the right to close your account if we notice any improper use of the service.

Membership, Borrowing, and Lost Cup Fees

A credit card is required on the App during account creation.  By signing up for the App and Service, you agree to the following fees.

Membership Fee:  A one-time payment of $10 is charged upon sign up for the service

Borrowing Fees:  Each time you use the App to borrow a cup from a participating cafe, a 25¢ charge is accumulated on the app.  Your credit card will be charged each time your accumulated Borrowing Fees reach $10 (e.g. after 40 cups have been borrowed).

Lost Cup Fees:  You have two weeks to return the cup (and lid, if a lid was borrowed) to a participating cafe in the network, within the cafe’s available open hours.  A reminder will be sent a few days before the due date.  If the cup is not returned within the two week period, a lost cup fee of $15 will be charged to your credit card.

You can end your membership and close your account at any time by emailing info@okapi-reusables.com.

Limitation of liability and Warranty Disclaimers

Okapi Reusables supplies reusable cups and lids to restaurants and coffee shops, but is not liable for the quality of the food that the restaurants or coffee shops serve.  It is the sole responsibility of the participating restaurants and coffee shops that are part of the Okapi Reusables network to comply with federal, state, and local laws, rules, regulations and standards for safe food and foodware handling. 

Okapi Reusables accepts no responsibility for any damage resulting from app inaccessibility, viruses, spyware, device damage, inaccuracies and errors, or damage caused by third-parties.

Okapi Reusables provides this service on an ‘as is’ basis.  This website and app may include inaccuracies, mistakes, or errors.  We do not warrant that the content will be uninterrupted or error free.  To the maximum extent permitted by law, we will not be liable for any damages of any kind arising from the use of this website, app, or service, including, but not limited to indirect, incidental, punitive, exemplary, special, or consequential damages.  To the maximum extent permitted by applicable law, our total liability to you is limited to the amount paid to Okapi Reusables for the service.

Indemnification

You agree to indemnify and hold harmless Okapi Reusables, its vendors, employees, and other associated parties, against any and all claims, damages, or liabilities which arise or result from the use or improper use of the Site, App, cups,or services.

Governing law

This agreement will be governed by the laws of the State of Oregon.

Modification of Terms

Okapi Reusables reserves the right to review and modify these terms from time to time.  Changes in the Terms of Service will be effective when posted.  If terms change materially, we will notify you through email, and may at times request your acknowledgement on the app to continue service.  It is your responsibility to periodically review these Terms for changes.

Contact information

Questions can be emailed to info@okapi-reusables.com.